Frequently asked questions
How long will it take for my order to arrive?
We aim to dispatch orders within 48 business hours. As soon as your order is dispatched, you will receive a notification email with a tracking number for you to stay updated on when your delivery will arrive. Australia Post are currently experiencing delays due to increased demand so please refer to their website for updates. For free local delivery, orders will be delivered on Wednesdays PM. Please place your order before 12pm Monday to receive your order the same week.
How much does postage cost?
For orders under $60, shipping is charged at a flat rate $10. For all orders over $60, shipping is free within Australia.
Do you ship internationally?
Currently we only ship with Australia. If you are overseas and would like to place an order, please email us at hello@balanced-botanicals.com.
What is your returns policy?
If you have received a damaged or faulty item, or an item that you did not order, please take a photo, and contact us within 7 days of your order arriving. We do not accept returns for change of mind.
A credit or exchange will be processed within 14 days of receiving your authorised return. You will be notified via email once processed. Return shipping, re-shipping and handling charges are at your expense.
If a product does not match the description on the website, please contact us immediately at hello@balanced-botanicals.com.au to arrange an exchange. Only unused, unopened products will be exchanged.
Balanced Botanicals does not take responsibility for return shipments or reimbursement of lost packages. Sale items are considered final, and any promotional offers that have expired between the time of purchase and exchange will be invalid.
What if I have sensitive skin or allergies?
Our products contain oils& extracts from natural nuts, seeds and fruit. If you have any allergies please read the product label carefully.
Balanced Botanicals products are made with naturally derived ingredients, which in rare cases may cause sensitivity in certain individuals. If sensitivity occurs, discontinue use immediately.
We recommend if you have sensitive skin, to perform a patch test first to ensure there is no reaction. Discontinue if irritation occurs.
If you are uncertain about possible sensitivity, always do a patch test before use or consult your healthcare professional.
Products and advice by Balanced Botanicals make no claim to cure or prevent any disease or medical problem and is not intended to substitute other therapy or medical advice.
In the case of pregnancy or medical conditions please consult with your health care professional.